TERMS AND CONDITIONS
Returns/Cancellation Policy
If coffee is returned due to being damaged, faulty or defective, within a reasonable timeframe under the Sale of Goods Act, we will issue a full refund. In addition to this, where a consumer exercises their cancellation rights within seven days of purchase they will be given a refund within thirty days of the cancellation request.
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Subscriptions
If your coffee does not arrive we will be happy to offer either a replacement coffee or add an additional month to the subscription if you let us know within 28 days from shipping. Fortunately all of our shipments are fully traceable, so we'll be able to help with any lost packages, just give us a call. Tel: 07736 239945
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Shipping Times and Delivery Policy
UK parcels are sent via Royal Mail, delivery is 3 - 5 working days from placing your order.
Overseas shipping is sent via Parcel Force and can take up to 28 days, but we always strive to get it to you within 7 working days. Wholesale orders are roasted and shipped in the same week using TNT and UPS.
PRIVACY POLICY
We promise to protect your privacy. We use your information submitted at checkout to process your order. When you place an order in our store, you are asked for your name, e-mail and delivery address – credit card payments are processed through PayPal, we are not party to this information.
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This process allows us to fulfil your order and to notify you of its status. We collect your email address to keep you up-to-date on our coffee promos, we promise to keep it short! - if you'd like to avoid our emails, please contact info@roastedbean.co.uk.
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We will NEVER sell, trade or rent your personal information to anyone.
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If you'd like to get in touch please drop us a line at info@roastedbean.co.uk
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Meetings by appointment only, please call 07736 239945
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Registered Address: Unit 27 St Martins Court, London N1 5TD